Thinking About How To Cancel Your Activities, Tours or Packages?
Tours Without Flights
In the event of cancellation or request change to your reservation, please note the following. Most Hawaii Tours & Activities originating from Oahu, there is no charge for date change or tour change based on tour availability.
Any request for a refund prior to 48 hours is honored with a full refund, minus a 10% cancellation fee. No refunds issued for any tours within the 48 hour period, prior to the start of your tour.
Tours With Flights
Any inter-island tour or Oahu tours originating from the Islands of Maui, Big Island, and Kauai may incur up to $100.00 per person airline change fee (if flights are included in your tour) for any changes to the original booking. Any request for a refund prior to 48 hours is only allowed a 50% refund of tour cost; due to airline policy your confirmed airfare is non-refundable. No refunds issued for any tours within the 48 hour period, prior to the start of your tour.
Our 3, 7 & 12-Night Hawaiian vacation packages now include cancellation insurance with every booking. Guests will recieve a full-refund minus the insurance policy fee of $135 / person (for 3-Night packages) and $250 / person (For 7-nights or more). Cancel anytime prior to 48-hours before your departure to qualify.
Groups of 6 People or More
Parties of 6 people or more may be subject to additional cancellation fees or have cancellation time-frames that are longer than 48-hours standard. Please ask us about it. Those cancellation terms are subject to individual tours and will have that information listed on the tour page.